Our Story:
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best.
We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
THE WELL New York:
Adjacent to Union Square Park and just steps away from Fifth Avenue, THE WELL New York is an integrated wellness center in the heart of New York City. The 13,000-square-foot space brings together modern medicine and ancient healing practices that focus on whole-person health. The brand’s flagship location includes a full-service spa (featuring a steam room, dry and infrared saunas, as well as treatment rooms for bodywork and skin care), a functional medicine practice and health coaching, Chinese medicine and acupuncture, an organic wellness café, yoga and meditation studios, a foot rub and IV therapy lounge and an innovative posture lab. Every detail of THE WELL — thoughtful design, abundant amenities, expert-vetted products, well-sourced ingredients and more — is meant to help you make wellness part of your every day.
Location : 2 East 15th Street, New York, NY 10003
The Role: General Manager/Director of Wellness
THE WELL is seeking a General Manager who is excited to be part of a fast-paced, start-up environment. The General Manager (GM) will be responsible for overseeing all Club operations including membership, spa, health and healing services and fitness, while upholding THE WELL’s service and brand standards and driving financial performance.
The GM will lead day-to-day operations with the support of THE WELL New York’ leadership team, while maintaining excellence within the local community and on a global scale. This role requires a strategic approach to initiating and executing key initiatives that drive the Club’s success. Additionally, the GM will foster strong business relationships with members, and guests, ensuring a seamless and exceptional experience.
The Responsibilities
Leadership
● Manage and assume responsibility and accountability for achieving goals and provide desired results for all stakeholders, including ownership.
● Provide direction, guidance and support and to direct reports and team members in order to build a successful operation. Provide expertise within the field and act as a role model within the community, maintaining excellent relationships with members and guests.
Finance & Strategy
● Initiate and execute strategic initiatives and business objectives. In collaboration with Home Office, lead annual budget creation and business planning based on thorough research and knowledge of the business and market.
● Review and analyze financial performance and manage expenses while still maintaining impeccable property appearance and superior guest service.
● Propose improvement projects based on financial and operational needs.
Member & Guest Relations
● Create and maintain relations with members and guests and ascertain through an active presence in public spaces and through an open door policy.
● Ascertain member/guest satisfaction through survey tools and resident/member/guest satisfaction
Sales & Marketing
● Oversee implementation of marketing plan initiatives and provide organizational and practical support. Monitor membership sales goals progress and proactively provide innovative ideas.
● Plan, execute and participate in promotional and member appreciation events, together with respective department heads, as well as host retreats and visiting master events.
HR/ People Care
● Provide clear team member expectations through open communication, on-going formal and informal feedback, performance management and staff appreciation events.
● Oversee and participate in hiring, onboarding and training processes for new and existing team members. Mentor and develop team members and direct reports.
Operations
● Provide hands-on operational support in all areas when needed as well as planning and preparation for members and guests, including member programming. Act as Manager on duty and handle grievances.
● Ensure the facility is maintained to THE WELL’s brand standard; inspect the club regularly for facility and maintenance needs, actioning follow up immediately.
Other duties as assigned.
Qualifications required:
● 10+ years of leadership experience in spa, wellness or hospitality
● Bachelors Degree in a related field
● Strong financial acumen
● Strong communication skills
● Understanding of luxury quality service and experiences
● Strong problem solving abilities and ability to turn experiences around
● Organizational skills and attention to detail
● Ability to motivate and mentor the team
● Bi-lingual a plus
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