Job Description

Role: Vertex Tax System Production Support Service Engineer

Location: Austin, TX OR Fremont, CA (Onsite 5days/week)

Type: Full-Time

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities:

Functional Support

Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.
Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments.
Support ERP integration with Vertex (e.g., Oracle Fusion and internal systems).
Ensure accuracy of tax rates, exemptions, and tax determinations.
Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex.
Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes.
Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy.
Receive, analyze, and prioritize related support tickets.
Provide timely solutions to users.
Document resolution steps and knowledge base articles.
Support system upgrades and patches.
Monitor system performances and recommend improvements.

Technical Operations

Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation.
Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings.
Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems
Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads.
Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion.

Job Tags

Full time,

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