Job Description

The role of Dispatch is to assist the Service department technician and Service manager. This role requires a strong set of skills and is instrumental to the Service Department.

Qualifications:

• Extremely high level of urgency to resolve problems
• Ability to adapt to very fast-pace environment and deadlines
• Strong attention to detail
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Excellent interpersonal and communication skills, both written and verbally
• Must demonstrate organization and prioritization skills to manage time
• High level of computer skills, proficient in Excel
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer
• Able to sit at a computer for up to 8 hours

Responsibilities

• The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees
• The Dispatcher must dispatch all area technicians and maintain the database per the company's policies and procedures
• The Dispatcher must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers
• Keep dispatch boards current at all times
• Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
• Proper purchasing and PO issuing as needed to support the team
• Follow the set process flow for managing all customer requests
• Any other duties as assigned

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