Job Description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in financial services, legal, technology and life sciences. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

We are seeking an On-Site AV Service Specialist.

Work Day:

• AV/Technical knowledge of current conference room and event technology (Crestron, Digital Signal Processors)
• Preventative maintenance each day.
• Manage audio visual system triage.
• Ability to perform basic AV system setup.
• Identify larger issues, initiating and managing the process of repair tickets with any AV Service Provider currently under contract.
• Initiate and track service tickets with TRITECH service when the problems eclipse the technician’s abilities.
• Testing of each individual piece of equipment ensures equipment is set to factory specifications to obtain optimum performance report system problems immediately including solutions and/or recommendations.
• Support room meeting and presentations.
• Connect video conference calls as needed.
• Ensure video or PC is properly displayed.
• Replace A/V consumables, as necessary.
• Ensure the media is properly viewed.
• Adjust and clean fixed and AV equipment per manufacturer’s recommendations.
• knowledge of Video Conferencing
• understanding of networking
• Knowledge of codecs
• DSP- know how it works
• AV/Technical knowledge of current conference room and event technology (Crestron, Digital Signal Processors)
• Preventative maintenance each day.
• Manage audio visual system triage.
• Ability to perform basic AV system setup.
• Identify larger issues, initiating and managing the process of repair tickets with any AV Service Provider currently under contract.
• Initiate and track service tickets with TRITECH service when the problems eclipse the technician’s abilities.
• Testing of each individual piece of equipment ensures equipment is set to factory specifications to obtain optimum performance report system problems immediately including solutions and/or recommendations.
• Support room meeting and presentations.
• Connect video conference calls as needed.
• Ensure video or PC is properly displayed.
• Replace A/V consumables, as necessary.
• Ensure the media is properly viewed.
• Adjust and clean fixed and AV equipment per manufacturer’s recommendations.
• Knowledge of Video Conferencing
• Understanding of networking
• Provisioning, profiling a MTR room setup stage on banks network and assigning Teams account and password under the banks protocols.
• Testing and ensuring audio and video works before client use.
• Configure Microsoft Team Rooms (MTR) like Crestron Flex, UC-engine, Camera and audio by providing network request to assign IP address and profiled to Banks network for configuration.
• Configure Poly x30 and X50 to the proper VLAN to be profiled on banks network.
• Isolate complex issues during troubleshooting and using the OSI model concept to diagnose problems.
• Must have knowledge of Cisco, Crestron, Crestron Toolbox, DSPs, configuring DSPs , and codecs.
• Understanding The layers of the Open Systems Interconnection (OSI) model encapsulating every type of network communication across both software and hardware components.
• Using the OSI strategy model design, Identifying two standalone systems to communicate via standardized interfaces or protocols based on the current layer of operation.
• RMA defective devices or equipment so when noticed during the troubleshooting process. Troubleshooting any Bank related Incident or Tasks assigned.
• Resolving difficult and complex issues on timely manner, documenting, monitoring in ServiceNow platform and resolve all client needs at location.

Qualified candidates interested in joining a growing, customer-oriented organization are encouraged to send their resume, including salary requirements to htobias@tritechcomm.com.

Please have at least two years experience in a financial firm.

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TRITECH IS AN EQUAL OPPORTUNITY EMPLOYER

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