Job Description

Job Title: Technical Analyst

Work Location: San Diego, CA, 92105

Duration: 12 Months

Work Type: Contract

Job Type: Hybrid

payrate:$ 30.00 - 30.00/hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.

Job Description:

Requirements:

• Ensures ECR, Enterprise Change Request, tickets for fiber impacting instances are accurately created and dispositioned.
• Ensures that customer impact analysis reporting is created and implemented to ensure that service impacting alarms and customer notification is documented for Outages or service affecting disclosure.
• Ensures that all tickets in the queue are tracked and reported on with a monthly read-out highlighting results with a score card, and if necessary, where improvements are needed.

Top 3-5 MUST HAVEs OR REQUIRED skillset:

• Solid foundation in telecommuncations Industry
• Network fundamentals and IT infrastructure, NOC, network operations center, background, strong troubleshooting and diagnostic skills
• Excellent communication and documentation abilities.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Similar Jobs