Job Description

One of our top clients in Moorpark, CA is looking for a Mortgage Fulfillment Manager to join their team! This person acts as a key contributor in workflow management, new initiatives, process development and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team. This position is a 6-month contract-to-hire - they are only interested in considering candidates that are interested in a long-term opportunity with room for growth and development!

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• 5+ years of relevant work experience
• Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
• Mortgage experience is a plus

Essential Duties & Responsibilities

• Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
• Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
• Support, recommend and implement technology initiatives
• Be responsible for communicating monthly results to Management on departmental performance objectives
• Act as the main point of escalation for all issues within the function
• Perform capacity and staff planning to ensure adequate service levels are met
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Exact compensation may vary based on several factors, including skills, experience, and education.

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