Job Title: Merchandising Manager
Reports to: Director of Branding
Position Summary:
The Merchandising Manager supports the Director of Branding in developing and executing the club’s retail and merchandise strategy. This role manages day-to-day operations across online and in-person sales, oversees inventory and fulfillment, and leads all merchandising logistics for game days and special events. The ideal candidate blends strong organizational skills with a passion for delivering high-quality fan experiences through club-branded apparel and products.
Key Responsibilities:
Retail & Merchandising Operations:
Manage all retail operations across e-commerce and in-person channels (stadium store, pop-ups, events).
Execute the merchandise strategy developed with the Director of Branding, ensuring brand alignment and sales targets are met.
Game Day & Event Fulfillment:
Oversee set-up, staffing, and operation of game day merchandise booths and pop-ups.
Coordinate logistics for mobile retail at tournaments, camps, and community events.
Online Sales & Fulfillment:
Manage e-commerce platform, including product uploads, promotions, order processing, and customer service.
Coordinate shipping, returns, and inventory tracking to ensure efficient fulfillment.
Product & Inventory Management:
Track inventory levels, manage reorders, and coordinate with vendors and suppliers for timely delivery of goods.
Assist in product development and selection in collaboration with the branding team.
Tag and input merchandise accordingly.
Fan Engagement & Brand Experience:
Support fan-focused product launches, seasonal campaigns, and player-branded merchandise.
Gather fan feedback and help improve product offerings and the overall buying experience.
Reporting & Analysis:
Maintain sales records, analyze product performance, and prepare reports to guide future merchandising decisions.
Qualifications:
2–4 years of experience in merchandising, retail operations, or e-commerce (sports or lifestyle brand preferred).
Strong organizational and communication skills.
Experience with online sales platforms (e.g., Shopify or similar) and POS systems.
Comfortable working game days, evenings, and weekends as needed.
Self-starter with the ability to manage logistics and meet deadlines in a fast-paced environment.
Passion for soccer and fan culture a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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