Information Technology Support Engineer Job at Navigate Search, Ontario, CA

bDd3U1p1QjZCVW9rTk1zOTE2aE9TSFdqQ2c9PQ==
  • Navigate Search
  • Ontario, CA

Job Description

We're seeking a skilled and motivated Support Engineer to join a dynamic IT team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical problems, and takes pride in delivering high-quality support across a range of enterprise technologies. You’ll play a vital role in supporting both hardware and software solutions, including internally developed systems, with opportunities to contribute to testing and implementation efforts.

What You’ll Do:

  • Provide hands-on technical support for computer hardware, operating systems, enterprise software, and internally developed applications.
  • Deploy and configure computers and related assets including imaging, software installation, asset tagging, and peripheral setup.
  • Offer remote and on-site support for mobile devices, printers, copiers, scanners, conferencing tools, and various office equipment.
  • Troubleshoot issues that fall outside defined SOPs and know when to innovate or escalate.
  • Manage and resolve help desk tickets, ensuring timely and effective communication with end users.
  • Support new hire onboarding and offboarding through proper provisioning and asset management.
  • Utilize Microsoft Intune for mobile device management.
  • Maintain meticulous time logging and documentation within the ticketing system.
  • Provide a high level of customer service, remaining calm and professional in all interactions.

What You’ll Bring:

  • Strong proficiency with Microsoft Windows 10+ and Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, PowerPoint, Visio, etc.).
  • Working knowledge of Microsoft Active Directory and Exchange.
  • Basic understanding of networking, security principles, and software/hardware troubleshooting.
  • Experience with SCCM and PowerShell is preferred.
  • Familiarity with ticketing platforms such as ManageEngine, Jira, or ServiceNow is a plus.
  • Ability to communicate complex IT concepts in clear, user-friendly language.
  • Self-starter with excellent written and verbal communication skills.
  • Professional, courteous demeanor with a commitment to confidentiality and data privacy.
  • Strong team collaboration skills and consistent attendance.

Job Tags

Work at office, Remote work,

Similar Jobs

Level 10 Construction

Field Engineer Job at Level 10 Construction

 ...The Field Engineer is responsible for interpretation of plans and specifications, scheduling and coordinating work between subcontractors, job-wide safety, producing detailed quality check lists, coordination of self-performed work, walking inspections and tracking and... 

TORC

Bartender Job at TORC

 ...TORC restaurant in Napa is looking for a talented and enthusiastic BARTENDER to join our team. -Duties include preparing and serving beverages, overseeing bar maintenance, making menu suggestions, delivering food and drinks, describing the dishes to guests, recommending... 

Upward Health

Care Specialist - Enhanced Care Management Job at Upward Health

: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists...

Kaiser Aluminum

Electrical and Instrumentation Technician Job at Kaiser Aluminum

 ...commitment to customer service. In short, the same qualities we look for in our people. We are looking for an Electrical and Instrumentation Technician who specializes in electrical and electronic maintenance, troubleshooting, and problem solving to join Kaiser Aluminum... 

LSG Sky Chefs

Senior Supply Chain Optimization Analyst Job at LSG Sky Chefs

 ...or consider OPT candidates for this position. About us LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North...