JOB DESCRIPTION
Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.
ESSENTIAL FUNCTIONS:
* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
* Enter new customer information into the system with precision.
* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
* Maintain detailed records of important callers and pertinent information.
* Take messages as necessary.
* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.
REQUIRED SKILLS AND EXPERIENCE
* 4 + years of experience in dispatching
* Experience in maintenance / service industry
NICE TO HAVE SKILLS AND EXPERIENCE
* Experience in the construction industry
Benefits and Compensation
$22-24/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
...HIRING NOW: Travel Mother/Baby RN in Morristown, NJ Weekly Gross Pay: $2,605 for 36 hours Taxable: $1,044 weekly ($29 x 36) Non-Taxable: $1,561 ($43.36 x 36) Location: Morristown, NJ Shift: 7am-7:30pm Start: 07/07 Duration: 13 weeks Ideal candidates...
Software. embedded C/C++, development and testing of Next Gen Flight Management Systems (NGFMS). Requirements development, software implimentation, and test. Software Integration testing on and off target. Min 8+ years experience C/C++ DO-178C DOORS JIRA
...the DMV area. We haveexpanded to seven retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers...
...-connected platformshave become industry standards. Position Summary: Dynojet Research is seeking a highly skilled Web Services Developer to join our engineering team in Belgrade, Montana. This is an on-site position working in our Belgrade, Montana office. This...
...About the Company - Commercial General Contractor located in Alexandria VA seeks a Full Time Construction Assistant Project Manager. This candidate will work closely with our Head of Construction and Project Management Team. Our Diverse Construction Department primarily...