Dispatcher Job at Gus Perdikakis Associates, Charlotte, NC

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  • Gus Perdikakis Associates
  • Charlotte, NC

Job Description

Position : Enterprise Security Command Center (ESCC) Console Operator

Protect People. Safeguard Property. Stay Ahead of the Threat.

Are you ready to be the frontline defense in an ever-evolving security landscape? The Enterprise Security Command Center (ESCC) is looking for highly motivated, sharp-thinking Console Operators who thrive in fast-paced environments and are committed to operational excellence. This is not your average security job—this is mission-critical work that protects an enterprise footprint.

As an ESCC Console Operator, you’ll monitor complex electronic security systems, respond to alarms, manage high call volumes, and maintain situational awareness across a dynamic enterprise environment. Your decisions matter—and can make all the difference.

What You’ll Do:

  • Monitor alarm panels, intrusion detection systems, badge access, and video surveillance.
  • Respond swiftly and accurately to security incidents, calls, and access requests.
  • Grant gate and facility access with proper validation and protocol.
  • Maintain detailed logs and create incident reports.
  • Perform basic investigations including video reviews and internal follow-ups.
  • Support enterprise communications through mass notifications and incident updates.
  • Use multiple software platforms for data entry and system management.
  • Assist with administrative tasks and support shift operations as assigned.

Requirements:

  • A background working in a Security Operations Center, 911 Dispatch, Law Enforcement, or first responder role.
  • Note: Candidates with 911 dispatch or command center experience tend to excel in this role.
  • Technical support for physical access control systems (e.g., AMAG Symmetry)
  • Preferred: Degree in Criminal Justice or related field and 3–5 years relevant experience.
  • Must pass a background check and drug screening.
  • Must be flexible—weekends, holidays, and shift changes may be required.
  • Must complete 4–6 weeks of training on 1st Shift before moving to assigned shift.

Logistics:

-Location: Charlotte, NC (onsite)

- Shifts Available:

  • 1st Shift: 6:00 AM – 2:00 PM
  • 2nd Shift: 2:00 PM – 10:00 PM
  • 3rd Shift: 10:00 PM – 6:00 AM
  • Days: Monday–Friday, Tuesday–Saturday, or Wednesday–Sunday

Job Tags

Holiday work, Flexible hours, Shift work, Night shift, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Monday to Friday,

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