Data Center Support Technician Job at Tekskills Inc., Dallas, TX

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  • Tekskills Inc.
  • Dallas, TX

Job Description

Job Title : Data Center Support Technician

Location : Dallas, TX. (Onsite)

Duration : 12+ months

The Data Center Tech support is responsible for providing first-level hands n feet support for data center operations, including incident management, hardware monitoring, basic troubleshooting, and hands-on assistance with server, storage, and network equipment.

Key Responsibilities:

  • Ensure the smooth functioning of day-to-day activities within the data center environment.
  • Monitor data center infrastructure and environmental conditions (power, temperature, humidity, security system, etc.).
  • Perform routine checks and walk thorough on servers, storage, and network devices.
  • Assist in sharing network device console, iLO management console, hardware installation, decommissioning, device and rack cabling, and basic maintenance tasks.
  • Excellent troubleshooting and problem-solving skills
  • Coordinate with technical support team for issue resolution and change implementations.
  • Coordinate with Data Center service provider and logging the Remote Hand Support tickets and follow up till closures.
  • Maintain accurate data center documentation of equipment, incidents, and procedures.
  • Ensure compliance with physical security and access control policies and escort the vendor and visitors to the DC with valid scope.

Required Skills & Qualifications:

  • Diploma in computer science, IT, or related field.
  • Basic understanding of server hardware, networking, and operating systems.
  • Familiarity with ITSM tools and ticketing systems.
  • Strong attention to detail and willingness to work in a 24/7 shift environment.
  • Good communication and teamwork skills.

Job Tags

Remote job, Shift work,

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