Customer Support Technician Job at Naviron, Lehi, UT

azdBU2ErbCtCMGdrTU0wOTBLbEZRbm1tQUE9PQ==
  • Naviron
  • Lehi, UT

Job Description

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. They're growing and looking for an experienced Tier 1 Customer Support Technician to be an integral part of their client experience and support team.

**This an onsite position, candidates must be located in Lehi, Utah or surrounding areas**

What you'll do:

  • Provide timely support to customers via phone, email, and live chat.
  • Resolve basic technical and functional inquiries & provide full, accurate, and detailed answers to customer questions, striving to get the right answers the first time.
  • Document customer interactions and escalate unresolved issues to Tier 2 and work closely with other departments to resolve complex issues.
  • Maintain an up-to-date knowledge of the software platform and workflows.
  • As needed, support the onboarding team with customer onboarding calls and other onboarding and setup activity.

What you have:

  • Proven experience in a technical or customer support role in a SaaS company
  • Patience, empathy, and a positive attitude
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • HubSpot experience a big plus

Compensation:

  • $24-26 hourly ($50-55K)
  • Full benefits & 401k
  • Unlimited PTO

Job Tags

Hourly pay,

Similar Jobs

Environex, Inc.

Entry-Level Project Chemical Engineer Job at Environex, Inc.

 ...catalyst emissions technology, is seeking a motivated and outgoing entry-level Project Chemical Engineer to join our close-knit team in our...  ...Simple IRA plan with a 3% employer match, company-sponsored health insurance with dental and supplemental insurance plans, and multiple... 

Russell Tobin

Data Entry Specialist Job at Russell Tobin

 ...American multinational financial services company, is hiring a Data Entry Specialist/Insurance Specialist in St. Paul, MN 55107 (Hybrid)...  ...Hours (Monday Friday) Job Summary: Seeking an entry-level insurance support professional to assist with processing... 

Elara Caring

Caregiver Job at Elara Caring

Pay Range: $13.75-$14.03/hr Join our Elara Caring family and become a superhero of care! We're on a mission to keep people in their homes safely, one client at a time. Why Choose Elara Caring? We've got an awesome team environment where everyone supports each...

Trans-Exec Air Services

Gulfstream Pilot Job at Trans-Exec Air Services

 ...unparalleled luxury and exceptional service. Our hand-selected pilots and crew provide personalized experiences for elite clientele....  ...and attention to detail Experience in international flight operations is a plus Bachelor's degree in Aviation or related field... 

Brooksource

Oracle Service Cloud Analyst Job at Brooksource

 ...Oracle Service Cloud Analyst Contract: 12 months (strong extension/conversion potential) Work Model: Hybrid: flexible/minimal onsite days Overview Exelons Customer IT team is scaling up its Oracle Service Cloud platformand needs additional bandwidth for...