Job Description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance, and we make factories run better.

Principal Duties/Responsibilities:

• Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
• Uses data analysis tools to identify impactful asset risks to influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures.
• Evaluates machine information, production costs, and component specifications to direct proactive maintenance and reliability solutions to customers.
• Analyzes data to help determine trends, estimate component remaining useful life and provide feedback and recommendations to preempt failures and prevent downtime/reduce cost.
• Utilizes arrays of remotely gathered sensor data and technical documentation to detect, identify, and isolate specific component degradation and its specific failure mode prior to serious damage or actual failure.
• Leads ongoing cadence calls and responds to escalated technical and strategic inquiries from customers via telephone and platform communication venues.
• Serves as a subject matter expert for condition monitoring team members, system derived alerts, and escalated customer inquiries, providing internal technical and strategic program consultation.
• Develops, authors, and effectively presents information to management and customers, including holistic asset health reports, critical technical findings, cost avoidance analysis, and root cause failure analysis.
• Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning.
• Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions.
• Leads review of data collection device installation reporting, data validation, and thresholding breach points for the set-up and success of remote condition monitoring platforms as a “first-pass” to drive customer success and accuracy with condition monitoring programs.
• Provides expert insights and serves as a subject matter expert in the automation of analysis through the development of Artificial Intelligence, Machine Learnings, and other algorithmic analysis practices.
• Develops, delivers, and continuously improves upon customer facing training programs in cohort with Customer Success Managers, technical writers, and device vendors.
• Provides excellent customer service and follow-up through escalations of ad-hoc and regularly scheduled customer meetings, supporting Condition Monitoring Experts of all levels.
• Provides coaching, mentoring, and OJT in both technical and professional skillsets to all levels of Condition Monitoring Experts.
• Assists Reliability 360 services team in program development and success in institution of condition monitoring programs affiliated with comprehensive maintenance contract locations.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

• Bachelor’s degree or equivalent from a four-year college or technical school and 6 years related experience and/or training or equivalent combination of education and experience.
• Advanced understanding of industrial manufacturing environment and predictive maintenance activities.
• Expert level understanding of machine diagnostics and complex operating systems.
• Excellent customer service and communication skills.

Desirable KSAs:

• Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
• ISO CAT I certification in Lubrication/Oil Analysis.
• ISO CAT III certification in Vibration.

Competencies:

• Safety
• Customer Focus
• Communications

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

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