Job Description

Job Description:

Seeking a Workfront System Administrator. In this role, you will be a resource on all aspects of Workfront including support, configuration, user management, creation of dashboards, reporting and troubleshooting issues.

Consult and collate business/technical requirements and support Workfront initiatives with a positive, innovative, and can-do attitude will be key.

Responsibilities:

User Support:

o Maintain and manage Workfront Support Queue

o Address requests from the queue, resolve requests, communicate with request submitter on a timely fashion.

o Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary.

o Provide ongoing maintenance and support for implemented solutions.

o Provide user training sessions as needed.

Workflow Design and Development:

o Design and build within Workfront process prototypes as needed and work thru them in agile mode with corresponding business partner to deliver new streamlined process.

o Configure Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, milestones, email notifications, statuses, job roles, teams, groups, scorecards, layout templates, filters, views, groupings, etc.)

o Execute changes that may be required to custom forms, with the awareness and understanding the impact it would have to forms currently in existence.

o Create reports and dashboards within Workfront that users and teams can utilize to drive effectiveness within their respective processes.

o Advanced Text Mode Knowledge required.

o Analyze current processes and identify opportunities for automation and optimization.

o Stay informed on quarterly application releases and updates - communicate to all users as needed (Relevant to specific workstream)

Solution Implementation:

o Gather requirements to solve for a specific process/workstream, and gauge whether the future process and its information are a good fit to be managed within the application.

o Collaborate with stakeholders to gather requirements and translate them into technical solutions.

o Ensure data integrity and consistency across Workfront and/or integrated systems.

o Provide solutions for Workfront upgrades, configurations, and maintenance of various processes.

Required Skills and Qualifications:

1. Proficient in Adobe Workfront:

• Effective work, time management and organizational skills despite of work volume

• Deep understanding of Workfront functionalities, including project management, resource management, and advanced reporting.

• Deep administrative understanding of Adobe Workfront and its data model.

• Experience in understanding a process, and how information flows thru the process and apply that to a Workfront model.

• Experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization.

• Experience configuring and customizing varied processes within Adobe Workfront

• Ability to support Workfront initiatives and contribute in every way according to assessed skillset to help create the best solutions for our business partners.

• Experience in supporting/maintaining group/teams/users data visibility

• Strong Technical support experience with strong interpersonal communication and strong troubleshooting skills

2. Problem-solving Ability:

• Driven, Self-starter, Proactive, and eager to learn.

• Experience in understanding a process, and how information flows thru the process and apply that to a Workfront model.

• Effective work, time management and organizational skills despite of work volume.

• Data analysis and critical thinking skills

3. Communication Skills:

• Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

• Able to work, adapt and collaborate within a fluid environment with people of diverse personalities and various backgrounds.

• Minimum Workfront Experience – at least 3 years**

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